Truck Repairs For Employers Needed In Canada By Richwil Truck Center Ltd – Insider News

We are looking for a talented and customer-oriented Service Writer to join our auto repair team. A Service Engineer plays a vital role in ensuring a seamless and efficient experience for our customers by informing them of their vehicle’s needs, scheduling repairs, and providing exceptional service. If you have good communication skills, automotive knowledge, and a commitment to providing excellent customer service, we encourage you to apply for this position.

Job details

• Place: 15 Timothy Avenue South Hanwell, NBE3C 2B7
• Fees: 18.00 to 20.00 hour (negotiation) / 40 hours per week
• Terms of Employment Permanent Employment: All Day, Morning
• Start date: It starts soon
• Goodness: Health benefits, Financial benefits, Long term benefits, Other benefits
• Work 1
• It has been confirmed

In short

Languages

English

Education

• Secondary school leaving certificate (higher).
• or similar experience

Events

1 year less than 2 years

Responsibilities

• Greet customers warmly, listen to their car concerns, and gather information about their car problems.
• Translate technical terms into clear and understandable language for customers, explaining repairs, estimates, and approved services.
• Provide an accurate estimate of cost and repair time, detailing the scope of work and associated fees.
• Schedule maintenance time, taking into account technician availability, parts ordering, and customer preferences.
• Liaising between customers and automotive technicians to ensure clear communication and accurate interpretation of repair needs.
• Coordinate with parts department to order required parts and ensure timely availability for scheduled maintenance.
• Maintain accurate and detailed records of customer transactions, repairs, estimates, and follow-up communications.
• Continuously update clients on their plans, audit findings, and any changes to estimates or deadlines.
• Respond to customer questions, concerns, and feedback in a professional and compassionate manner, ensuring customer satisfaction.
• Help promote authorized repair services and promote special offers to enhance customer car care.
• Oversee and monitor store operations, ensuring repairs are completed in a timely and efficient manner.
• Coordinate with the billing department to ensure accurate invoicing and timely payment processing.
• Stay updated with industry trends, new vehicle technologies, and support strategies to provide the latest information to customers.

Qualifications:

• High school diploma or equivalent.
• Experience as a Service Writer or customer facing role within an automotive repair industry is preferred.
• Solid understanding of automotive terminology, repair procedures, and maintenance operations.
• Excellent communication and communication skills with clients and professionals.
• Knowledge of computer systems and software applications for record keeping and communication.
• Strong organizational skills for time management, scheduling, and client documentation.
• Ability to handle multitasking in a fast-paced environment and maintain attention to detail.
• Problem solving skills to deal with customer concerns and unexpected planning issues.
• Compassion and patience to provide the best customer service, especially in difficult situations.
• Ability to work evenings, weekends, and extended hours depending on business needs.

Work

• Answer questions and provide information to customers
• Prepare service charges
• Issue receipts and other forms
• Keep records and statistics

Experience and expertise

Knowledge of computers and technology

• Database software
• Internet
• MS Excel
• MS Outlook
• MS Windows
• MS Words

Additional Information

Transportation/travel information

Work ethic and physical strength

• Attention to detail
• Repetitive tasks

Personal eligibility

• Good oral communication skills
• Balance
• Reliability
• A team player

Goodness

Health benefits

• The dental system
• Goodness is lame
• Health care system
• Vision care benefits

Financial benefit

Long term benefits

• Benefits of group insurance
• Life insurance
• Other benefits
• Pension plan

Other benefits

• Free parking is available
• Scholarships/tuitions paid for by employers
• Pay period (volunteer or personal days)
• Parking is available

Who can apply for this job?

Use this function as:

• You are a Canadian citizen, permanent or temporary resident of Canada.
• You have a valid Canadian work permit.

If you do not have a work permit in Canada, do not use it. Employer will not respond to your request.

How to use it

By email

[email protected]

On the phone

506-449-0313 Between 07:00 AM and 05:00 PM

On the Internet:

Individually

15 Timothy Avenue SouthHanwell, NBE3C 2B7 Between 07:00 AM and 05:00 PM

Instructions on how to use it

Here’s what you should include in your application:

This submission includes survey questions. Please answer the following questions when applying:

• Can you currently work in Canada?

It was announced until

2023-09-07

Here are some frequently asked questions to help you better understand this Service provider – auto repair:

1: What does a Service Clerk do at a car repair shop?

A Service Writer is the bridge between customers and auto repair technicians. Liaises with customers, diagnoses vehicle problems, provides estimates, schedules, and communicates updates.

2: What skills are important for a Service Writer?

Strong communication skills are essential. Service Writers must listen carefully to customer concerns, explain technical issues in layman’s terms, and provide accurate estimates. Organization, customer service, and car knowledge are also important.

3: Is previous car knowledge necessary to become a Service Writer?

While automotive knowledge is helpful, it is not always necessary. Service writers learn on the job, gaining knowledge of common practices, innovation strategies, and industry terminology.

4: How important is customer service in this role?

Customer service is very important. Employers need to make customers feel valued, address their concerns, and ensure a smooth process from start to finish.

5: Do Employers only contact customers?

While customer contact is a priority, Service Technicians also interact with auto technicians to provide accurate repair information. Coordinates maintenance schedules, orders parts, and ensures timely completion.

6: What is the working environment like for Service Writers?

Service Clerks often work in auto dealerships, including clerical and shop floor communications. Nature moves fast and demands more.

7: How do Employers deal with difficult customers?

Service writers remain calm and empathetic, actively listening to customer concerns. They explain the planning process, provide accurate information, and find solutions that fit the client’s needs and budget.

8: What are the benefits of being a Service Writer in auto repair?

Being a Service Writer offers a mix of customer service and professional exposure. It provides an opportunity to learn about automotive maintenance while developing customer service and communication skills.

9: How Can I Become a Service Writer?

Start by understanding the basics of cars. Check out the auto parts store to learn from writers and industry experts. Good communication and strong organizational skills are essential to success.

10: Is there an opportunity to develop a career as a Service Writer?

Absolutely. Experienced Recruiters can hold management positions, such as Service Manager, or explore opportunities in sales, management, or automotive technicians.